Terms and Conditions

We have partnerships with major shippers such as DHL, Schenker, Posten, we can always leave an offer with prices including or excluding shipping. Do you have the customer number of these companies is the alternative to the book transportation yourself.

Delivery Confirmation

Once we have received your order you will receive an order confirmation from us through email. You will also receive an e-mail with delivery confirmation when the product / products leave our warehouse.

Transport damage

If a transport damage should occur we ask you to make a complaint about the damage to our customer service via email or phone. We follow the Consumer Agency’s guidelines and notification shall be made within a reasonable time after the Buyer discovered or should have discovered the error. It is therefore important that you remove the packaging and inspect your products carefully. For companies the notification of shipping damage must be received within seven days. In order for the cast to be dealt with in the fastest possible way we ask you to keep the product packaging so that it can be inspected. Depending on the extent of the damage carried redelivery, remedial or price reduction.